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Privacy Policy for Lifenfitness

Effective Date: 1st January 2018

At Lifenfitness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us through Meta ads and other platforms. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, mailing address, and payment information when you sign up for a membership, register for classes, or make a purchase through our website or in person.

  • Account Information: When you create an account, we collect login details and any additional information you provide in your profile.

  • Usage Data: We collect information about how you use our website and services, including IP addresses, browser types, pages viewed, time spent on our site, and referring website addresses.

  • Location Data: If you enable location services on your device, we may collect and use location information to provide location-based services.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process memberships, class registrations, and purchases.
  • To communicate with you about your membership, promotions, and events.
  • To personalize your experience and improve our services.
  • To respond to inquiries, requests, or customer service issues.
  • For marketing purposes, including Meta ads and targeted promotions (with your consent).
  • To ensure the security of our services and detect fraudulent activities.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with the following entities for business purposes:

  • Service Providers: Third-party vendors who assist in processing payments, managing customer data, providing marketing services, and other operations necessary to run Lifenfitness.

  • Advertising Partners: We may share information with partners like Meta to deliver targeted advertisements based on your interests (e.g., Facebook and Instagram ads).

  • Legal Obligations: We may disclose personal information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies help us track your preferences and improve the performance of our website.

  • Third-Party Tracking: We may allow third-party services like Meta to place cookies and other tracking mechanisms on our website for ad targeting and measurement.

You can manage your cookie preferences through your browser settings or opt-out of certain tracking by visiting the Digital Advertising Alliance’s opt-out page.

5. Your Data Protection Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving marketing communications.
  • Restrict or object to the processing of your data.
  • Withdraw consent where we rely on it to process your personal information.

To exercise these rights, please contact us at [email protected].

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lifenfitness
Email: [email protected]
Phone: 0127078415
Address: 22B, EkoCheras Mall, 693, Jln Cheras, Cheras, 56000 Kuala Lumpur